GOVERNMENT
The Enterprise Operating Platform for Government
Redefining citizen services, casework, and public trust through cognitive orchestration. Metafore connects the registries, case systems, and service channels ministries already run and reasons across them in real time.
Cognitive orchestration turns fragmented, hand-off-heavy processes into coordinated decisions that reach citizens on the phone they already carry, inside a single quarter.
CORE OPERATIONS
Citizen services and ministry operations, connected
CITIZEN SERVICES
Life-Event Journeys
A birth, a marriage, a move, or an arrival is handled as it happens. One conversation books appointments, assembles documents, and carries the change through every registry that needs to know.
Identity Documents
Passports, licenses, and permits are tracked to their expiry dates, with paperwork prepared ahead of every renewal and the appointment booked once the citizen agrees.
Benefits and Obligations
Metafore checks what each citizen qualifies for and explains it in plain language, so an entitlement is never missed and a deadline is settled in good time rather than after a penalty.
Any-Phone Access
Service arrives on the phone people already carry, in every language the population speaks, with an app for those who want one and none required for those who do not.
MINISTRY OPERATIONS
Case Triage and Routing
Requests are read, classified, and routed to the right desk with a full reasoning trace, so a clerk picks up a case that is already understood.
Appointment and Queue Orchestration
Counters, hold queues, and appointment books are coordinated across offices, with callbacks placed the moment a person is free.
Cross-Registry Updates
A single confirmed change reaches the population register, the tax office, the health service, the electoral roll, and the vehicle registry without a form being filed twice.
ORCHESTRATION
Intelligent orchestration from the first request to the final approval
Predictive orchestration connected to the systems of record, so registries, casework, and citizen channels work from one shared view.
Multi-Registry Orchestration
One confirmed change moves across every registry that depends on it, in the right order, with no citizen chasing it.
Document Assembly and Checklists
Every task lists the documents it needs, and each one is uploaded by the citizen or sourced by Metafore from the records the State already holds.
Deadline and Renewal Tracking
Expiry dates, filing windows, and fees are watched continuously, and the citizen hears about them while there is still time to act.
Multilingual Service
Every conversation happens in the citizen’s own language, by text or by voice, without a separate line for each one.
Hold-Queue and Callback Handling
When a human is needed, Metafore holds the queue and calls the citizen back the moment a person answers.
Demand and Scenario Planning
Seasonal peaks, policy changes, and new programmes are modelled ahead of time, so counters and call centres are staffed for what is coming.
Citizen Journeys · Life Events
Life events, handled as they happen
When a birth, a move, or a new country brings a citizen to government, one conversation can coordinate every next step.
01 · BIRTH
Registering a Birth
One message starts the civil registry appointment and child benefit claim, with parents confirming each step by voice.
02 · MARRIAGE
Getting Married
Collect the documents both partners need, book the registrar, and carry a name change through every registry that needs to know.
03 · ADDRESS
Changing Address
One conversation updates the population register and shares a new address with the tax office, health service, electoral roll, and vehicle registry.
04 · ARRIVAL
Arriving in the Country
A new resident arrives with support from day one, in their language, ready to register and book the first appointments.
A CHANNEL CITIZENS TRUST
Proactive protection across identity, channels, and casework
Every interaction is verified, consented, and recorded, so citizens know when the State is truly speaking.
CITIZEN CASE / COLETTE DUPONT
READY
Passport renewal — ready to schedule
Identity verified
Biometric match confirmed
Documents ready
Passport photo and address on file
Citizen consent
Appointment awaits confirmation
ENTERPRISE IMPACT
National reach from day one
Every resident can be served on the phone they already carry, with personal service available at national scale.
RESIDENTS REACHABLE
01
100%
Every resident can be served, including those on feature phones and flip phones.
DOWNLOADS REQUIRED
02
0
The service works on any phone, with an app optional rather than assumed.
SERVICE HOURS
03
24/7
Available around the clock, in every language the population speaks.
HANDLED AT NATIONAL SCALE
04
90%
Of interactions resolved by the small language model without a person stepping in.
REQUEST A DEMO
Bring the State to every citizen’s fingertips
Request a demo to see how Metafore brings the State to the citizen’s fingertips.