TELECOMMUNICATIONS
Redefines service, billing, and network operations
Metafore's Digital Agent for Telco redefines service, billing, and network operations through cognitive orchestration. It automates support, streamlines partner operations, and unlocks new value from every customer interaction.
Core Operations
Everything customers need for seamless connectivity
Revenue Growth
Customer Acquisition & Retention
Automated onboarding, plan recommendations, and retention strategies powered by AI-driven insights.
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Customer Acquisition & Retention
Automated onboarding, plan recommendations, and retention strategies powered by AI-driven insights.
Customer Acquisition & Retention
Automated onboarding, plan recommendations, and retention strategies powered by AI-driven insights.
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Plan Management
Guide customers to optimal plans based on usage patterns, with seamless upgrades and modifications.
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Plan Management
Guide customers to optimal plans based on usage patterns, with seamless upgrades and modifications.
Plan Management
Guide customers to optimal plans based on usage patterns, with seamless upgrades and modifications.
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Accounts & Lines Management
Enable self-service account administration, line additions, and family plan optimization across all channels.
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Accounts & Lines Management
Enable self-service account administration, line additions, and family plan optimization across all channels.
Accounts & Lines Management
Enable self-service account administration, line additions, and family plan optimization across all channels.
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Value-Added Services
Personalized upselling of roaming packages, insurance, and premium features based on customer context.
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Value-Added Services
Personalized upselling of roaming packages, insurance, and premium features based on customer context.
Value-Added Services
Personalized upselling of roaming packages, insurance, and premium features based on customer context.
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Service Operations
Billing & Payments
Instant bill explanations, payment processing, and dispute resolution with intelligent billing analysis.
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Billing & Payments
Instant bill explanations, payment processing, and dispute resolution with intelligent billing analysis.
Billing & Payments
Instant bill explanations, payment processing, and dispute resolution with intelligent billing analysis.
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Device Services
Complete device lifecycle management from eligibility checks to upgrades and troubleshooting
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Device Services
Complete device lifecycle management from eligibility checks to upgrades and troubleshooting
Device Services
Complete device lifecycle management from eligibility checks to upgrades and troubleshooting
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Issues & Tickets
Automated ticket triage, guided resolution, and proactive issue detection through AI reasoning
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Issues & Tickets
Automated ticket triage, guided resolution, and proactive issue detection through AI reasoning
Issues & Tickets
Automated ticket triage, guided resolution, and proactive issue detection through AI reasoning
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Fraud & Risk Management
Proactive protection across all touchpoints
Ensuring smoother journeys and higher traveler satisfaction.
Subscription Fraud Detection
Real-time identification of fraudulent account creation and subscription abuse patterns
Churn Detection Models
Predictive analytics to identify at-risk customers and trigger retention workflows
Rate & Tariff Fraud Management
Detect billing anomalies and rate manipulation attempts through pattern analysis
Roaming Abuse Mitigation
Identify and prevent excessive roaming usage and SIM box fraud operations
Traffic Routing & Interception Fraud
Monitor and prevent unauthorized traffic redirection and premium rate fraud schemes.
IoT Device Fraud Prevention
Secure connected device ecosystems against unauthorized access and usage
Subscription Fraud Detection
Real-time identification of fraudulent account creation and subscription abuse patterns
Churn Detection Models
Predictive analytics to identify at-risk customers and trigger retention workflows
Rate & Tariff Fraud Management
Detect billing anomalies and rate manipulation attempts through pattern analysis
Roaming Abuse Mitigation
Identify and prevent excessive roaming usage and SIM box fraud operations
Traffic Routing & Interception Fraud
Monitor and prevent unauthorized traffic redirection and premium rate fraud schemes.
IoT Device Fraud Prevention
Secure connected device ecosystems against unauthorized access and usage
Subscription Fraud Detection
Real-time identification of fraudulent account creation and subscription abuse patterns
Churn Detection Models
Predictive analytics to identify at-risk customers and trigger retention workflows
Rate & Tariff Fraud Management
Detect billing anomalies and rate manipulation attempts through pattern analysis
Roaming Abuse Mitigation
Identify and prevent excessive roaming usage and SIM box fraud operations
Traffic Routing & Interception Fraud
Monitor and prevent unauthorized traffic redirection and premium rate fraud schemes.
IoT Device Fraud Prevention
Secure connected device ecosystems against unauthorized access and usage
Network & Wholesale Operations
Intelligent automation for network excellence
Powers end-to-end network operations with predictive automation.
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Proactive Fault Detection & Self-Healing
Enable predictive maintenance and automated network recovery to minimize service disruptions.
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Proactive Fault Detection & Self-Healing
Enable predictive maintenance and automated network recovery to minimize service disruptions.
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Proactive Fault Detection & Self-Healing
Enable predictive maintenance and automated network recovery to minimize service disruptions.
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Field Service Dispatch & Automation
Optimize technician scheduling and automate service workflows through RPA orchestration
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Field Service Dispatch & Automation
Optimize technician scheduling and automate service workflows through RPA orchestration
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Field Service Dispatch & Automation
Optimize technician scheduling and automate service workflows through RPA orchestration
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Dynamic Network Optimization
Real-time network resource allocation based on traffic patterns and quality metrics
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Dynamic Network Optimization
Real-time network resource allocation based on traffic patterns and quality metrics
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Dynamic Network Optimization
Real-time network resource allocation based on traffic patterns and quality metrics
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Wholesale Interconnect Management
Automate roaming agreements, settlement processes, and partner negotiations
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Wholesale Interconnect Management
Automate roaming agreements, settlement processes, and partner negotiations
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Wholesale Interconnect Management
Automate roaming agreements, settlement processes, and partner negotiations
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Roaming Revenue Assurance
Ensure accurate billing reconciliation and revenue capture across partner networks
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Roaming Revenue Assurance
Ensure accurate billing reconciliation and revenue capture across partner networks
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Roaming Revenue Assurance
Ensure accurate billing reconciliation and revenue capture across partner networks
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Global Roaming Quality Monitoring
Track and optimize roaming service quality through TADIG, IREG testing protocols
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Global Roaming Quality Monitoring
Track and optimize roaming service quality through TADIG, IREG testing protocols
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Global Roaming Quality Monitoring
Track and optimize roaming service quality through TADIG, IREG testing protocols
Enterprise Impact
Enterprise Impact
Metafore's telco orchestration intelligence bridges contact centers, billing systems, and network operations to enable:
24/7 automated customer service without human intervention
Instant fraud detection and prevention across all channel
Seamless plan optimization and upselling through AI reasoning
Unified agent workspace across billing, network, and partner operations
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24/7 automated customer service
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24/7 automated customer service
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24/7 automated customer service
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Instant fraud detection & prevention
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Instant fraud detection & prevention
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Instant fraud detection & prevention
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Seamless plan
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Seamless plan
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Seamless plan
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Unified agent workspace
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Unified agent workspace
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Unified agent workspace
contact us
Transform Your Telco Operations
Discover how Metafore's ^agent can revolutionize your telecommunications services and deliver exceptional customer experiences at every touchpoint.
contact us
Transform Your Telco Operations
Discover how Metafore's ^agent can revolutionize your telecommunications services and deliver exceptional customer experiences at every touchpoint.
contact us
Transform Your Telco Operations
Discover how Metafore's ^agent can revolutionize your telecommunications services and deliver exceptional customer experiences at every touchpoint.